|
|
Xpress Services
|
What are the various types of services offered by Kingfisher Xpress? |
|
|
|
Welcome to Kingfisher Xpress, India’s first Same Day Delivery by air. You can rely
on Kingfisher Xpress for time-definite and fastest delivery of your cargo. Designed
specifically to suit the need of various business requirements, our services offers
multiple solutions to transport your cargo. |
|
|
|
Kingfisher Xpress Same Day (SDD): Same Day means time sensitive shipments
are picked & delivered on the same day, door to door, within only a few hours. This
service is currently available at Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata
and Mumbai. For further details, please
click here.
|
|
|
|
Kingfisher Xpress Standard: With Kingfisher Xpress Standard, your shipments
are picked and delivered as per pre-defined lead times depending on location of
collection and delivery, time of collection, weight and regulatory clearance (if
required). Please check with Customer Care on the exact delivery time as it varies
from city to city. This service is currently available across 24 cities; to see
complete list of cities, click here.
|
|
|
|
Other Services:
|
|
|
|
When it comes to transporting cargo, flexible options makes a big difference. That's
why Kingfisher Xpress offers you flexible shipping options:
|
|
|
|
Door to Airport (DTA): Door to Airport service offers pickup of your shipment
from your door step and delivery at the destination airport, to your authorized
representative. For further details, please
click here.
|
|
|
|
Airport to Door (ATD): Airport to Door service offers flexibility of delivering
your cargo at the nearest airport of your choice and requesting for a door delivery
at the destination across Kingfisher Xpress network. For further details, please
click here.
|
|
|
|
Counter to Counter (CTC): Counter to Counter service is designed for addressing
your requirements where you can deliver your shipment to the nearest Kingfisher
Xpress centre in the origin city and arrange your representative to pick-up from
the Kingfisher Xpress centre in the destination city. For further details, please
click here.
|
Pricing
|
How do I calculate the cost of shipment? |
|
|
|
Pricing will be based on the weight of the shipment in Kgs and may be assessable
either on the gross weight of the shipment or the volume (dimensional) weight of
the shipment - whichever is higher. To calculate the volume/dimensional weight of
the shipment, click here.
|
|
|
|
To calculate the standard charges for shipment between any cities serviced by Kingfisher
Xpress, click here.
|
|
|
|
Please note the pricing reflected is exclusive of taxes and any other applicable
additional charges.
|
Transit Time
|
How do I calculate the transit time for shipments between 2 cities? |
|
|
|
To calculate the standard transit times for regular shipments, click here.
|
|
|
|
Please note transit time is applicable in working days only. Transit time is subject
to change depending on location of collection and delivery, time of collection,
shipment weight and regulatory clearance (if required). In remote locations, deliveries
may take a little longer.
|
|
|
|
Transit Time displayed are on best estimate basis and it is advisable to contact
Customer Care on 1800 209 1222 for more details.
|
Getting a Kingfisher Xpress Account
|
Do I need a Kingfisher Xpress account to ship? |
|
|
|
Kingfisher Xpress account is required only for customers who wish to enter into
a long term contract and use Kingfisher Xpress services on a regular basis. |
|
|
|
All contracted customers can visit www.KingfisherXpress.com to view past transactions, download
shipment data etc. The online login & password for a contracted customer can be
requested only by the nominated authorized signatory of the customer who is dealing
with Kingfisher Xpress by sending an email from an email ID that is already registered
with Kingfisher Xpress as a part of the contractual agreement.
|
|
|
|
If you are a first time customer and planning to use Kingfisher Xpress as a onetime
option by paying at the time of booking, you do not require to create a corporate
account and you can directly call our Customer Care on 1800 209 1222 to know applicable
charges and to enquire about the nearest Kingfisher Xpress centre. Alternatively,
click here for complete
list of Kingfisher Xpress centres.
|
|
|
|
How do I get a Kingfisher Xpress Account?
|
|
|
|
Applying for a Kingfisher Xpress account is easy.
|
|
|
|
Please log on to
www.KingfisherXpress.com, and create an account by registering yourself
as a new customer or call Customer Care on 1800 209 1222.
|
How to start shipping after obtaining the account number?
|
How do I start shipping? |
|
|
|
You will first need a Kingfisher Xpress account number. You can obtain an account
number by following the steps suggested under “How do I get Kingfisher Xpress Account?”
|
|
|
|
You can start shipping immediately upon receiving the account number by calling
Customer Care on 1800 209 1222.
|
|
|
|
Can I handle the entire shipping process online?
|
|
|
|
At the moment, the online process is limited to the extent of requesting for a Corporate
Account. Once corporate account number is allotted to you, you are requested to
follow the standard pickup request process of calling for physical collection of
shipment from your office and delivery at the destination address.
|
Shipping Information
Shipping Documentation
|
What shipping documents do I need to ship cargo by Kingfisher Xpress?
|
|
|
|
The customer needs to keep below basic documents ready for handing over along with
the document:
|
- Invoice, Delivery Challan or any other legal document that carries the bonafide
information of the shipper/consignor and the product that is being booked.
- The Invoice OR Delivery Challan should specify the value of the shipment without
fail.
- Where applicable, relevant tax information and the Central & State Sales registration
numbers of the Consignor and Consignee is mandatory.
- All such Invoices OR Delivery Challan should be duly signed by the Consignor’s authorized
signatory only.
- In case if the shipment is not of commercial purpose or of any commercial value,
a declaration stating the purpose of the movement and the value of the goods for
Insurance and Octroi purposes.
- Besides the above, the consignor has to provide the relevant transit documentation as per the “Transit Documentation Guide
(TDG)”
|
Getting your package to Kingfisher Xpress
|
How do I get my package to Kingfisher Xpress?
|
|
|
|
You can choose from these options:
|
- Drop your package at a Kingfisher Xpress Drop-off location.
- Arrange for a urgent pickup by calling Customer Care on 1800 209 1222.
- Use a regular pickup scheduled with the Customer Assistance Centre.
|
|
|
|
How do I find a Kingfisher Xpress Drop-off location?
|
|
|
|
Please click here to see
State wise Drop-off Locations.
|
Dimensional Weight
|
When do package dimensions determine rates? |
|
|
|
When the actual weight of the shipment’s box is lighter, but size of the box is
larger occupying a large amount of space inside the aircraft, such shipments chargeable
weight shall be calculated using a volumetric weight formula, based on the shipment’s
dimensions.
|
|
|
|
How do I calculate dimensional weight OR what is a volumetric weight formula?
|
|
|
|
Volumetric (or dimensional) weight is calculated based on the following formula:-
|
|
|
|
Length (cm) x Width (cm) x Height (cm) / 6000
|
|
|
|
i.e. the volumetric weight of your package shipped is calculated by multiplying
the length, depth and width of the package in centimetres and dividing the result
by 6,000.
|
|
|
|
To calculate the total chargeable weight of your shipment, take the actual or volumetric
weight (whichever is greater) for each package and add all the weights together.
To calculate the weight now, click
here.
|
Alternate Tracking Numbers
|
How do I check the status of a Kingfisher Express without Kingfisher Xpress tracking
number? |
|
|
|
Air Xpress Bill number or AXB number is a unique identifier to retrieve the tracking
information of your shipment. AXB number is a must for tracking the shipment on
our website www.KingfisherXpress.com
|
|
|
|
If you do not have the AXB number readily available, please call our Customer Care
on 1800 209 1222, complete the caller credential verification process by quoting
Corporate Account Number, billing address, origin and destination cities to the
customer care representative to retrieve the last 5 transactions between given pair
of cities.
|
|
|
|
Please note this service is only available to Corporate Accounts and not individual
shipments.
|
Verifying Delivery of a Package
|
Can I get a copy of the delivery signature?
|
|
|
|
Yes. You can check the delivery signature with our feature of “Online Signature
Proof of Delivery”. With this tool, you can see a picture of the recipient's signature.
|
|
|
|
Can I confirm what address the package was delivered to?
|
|
|
|
All shipments shall be delivered only to the addresses recorded on AXB at the time
of booking. All registered customers can confirm the address by viewing the scanned
copy of the POD (Proof of Delivery), by logging on to the specific customer login
area. Click
here to Login now.
|
|
|
|
Please note this facility is only available to corporate accounts with online access.
|
Rerouting a Package
|
Can I reroute a Kingfisher Xpress package in transit or make an address correction?
|
|
|
|
A reroute is a request to change a delivery address from what was originally mentioned
on the AXB or shipping label. Kingfisher Xpress can reroute a shipment if it is
authorized by the sender and communicated in writing (or email from Authorised email
ID) before departing from Origin city.
|
|
|
|
Only one reroute per package is allowed.
|
|
|
|
A reroute includes a change:
|
- From one street address to another in the same city/state.
- From ‘Hold’ at Kingfisher Xpress Location instructions to a request for a delivery.
- From delivery instructions to a request for Hold at Kingfisher Xpress Location
- From one ‘Hold’ at Kingfisher Xpress Location to another in the same city/state.
|
|
If you want to reroute a shipment, please call Customer Care on 1800 209 1222 and
provide the following information:
|
- AXB tracking number
- New Destination Address
- Recipient’s Contact Number and
- A Written Authorization
|
|
Are there any extra charges for rerouting a package?
|
|
|
|
Yes, additional restrictions and fees may apply. There is no extra charge to hold
packages for pickup instead of delivery, however the person authorized to pick up
the package will require valid photo ID. Kingfisher Xpress Money-Back Guarantee
does not apply to shipments that are rerouted
|
|
|
|
Kingfisher Xpress reserves the right to determine the mode of transportation to
get your shipment to its new destination as quickly as possible. Kingfisher Xpress
will attempt to honour the new delivery request, but verification and handling procedures
may result in delays.
|
General Tracking Questions
|
How can I monitor all of my incoming, outgoing, and third party shipments?
|
|
|
|
Take advantage of the advanced tracking option on www.KingfisherXpress.com, a web-based application that can
provide you with detailed information of all your shipments. This facility allows
you to:
|
- Track your consignments as well as
- Monitor all your consignments.
|
|
|
|
What does the status "exception" mean?
|
|
|
|
The status exception means that an unexpected event is preventing delivery of your
package. Some examples of status exceptions include a delay of arrival at destination
due to bad weather, strikes, customs or government holiday, no one to accept delivery
of your package, local holiday, missing documentation, held by government authorities
at the check-post etc. If you want more information about the status of your package,
please contact Customer care on 1800 209 1222.
|
|
|
|
What does the status "In Transit" means?
|
|
|
|
If the tracking status of your shipment is “In Transit”, it means that your package
is on its way to its final destination. It does not necessarily mean that your package
is in a moving vehicle such as an aircraft or truck; it may be at a Kingfisher Xpress
facility.
|
Billing
|
Where should I send my Kingfisher Express payment?
|
|
|
|
For payment related queries, please contact Customer Care on 1800 209 1222.
|
|
|
|
What modes of payment may I use to pay?
|
|
|
|
All payments against the services provided by Kingfisher Xpress are to be made by
issuing an Account Payee Cheque or Demand Draft in favour of "Kingfisher Airlines
Ltd" and intimate Kingfisher Xpress Customer Care on 1800 209 1222 for a pickup.
|
|
|
|
All onetime customers should make Cash or Demand Draft payment at the time of booking
the shipment.
|
|
|
|
For more information, please contact Customer Care on 1800 209 1222.
|
Claims
|
How do I file a loss/damage claim for a Kingfisher Express shipment?
|
|
|
|
You can file a claim by downloading the Claim Form and Instructions in PDF format
from www.KingfisherXpress.com.
You will need the free Adobe Acrobat Reader. You can either courier, fax, or e-mail
the form to your account manager OR mail it directly to customer.care@kingfisherxpress.com
|
Money-Back Guarantee Policy
|
Does Kingfisher Xpress offer a money-back guarantee?
|
|
|
|
Yes. If your Kingfisher Xpress Same Day Delivery package is delivered later than
promised, we provide a Money-Back Guarantee (Conditions apply). For detailed conditions,
please contact your account manager.
|
Accepting Delivery of a Package
|
What happens when no one is available at my home or office to accept a shipment?
|
|
|
|
If no one is available to accept delivery of your shipment, Kingfisher Xpress delivery
person will leave a ‘Delivery Attempt Notice’ with information on when the next
delivery attempt will be made along with the phone number to contact for calling
for delivery again at a mutually convenient time. If you need more information about
a package, please contact Customer Care on 1800 209 1222. You can also track the
status of you shipment online at
www.KingfisherXpress.com or by clicking here
|
|
|
